Congratulations to the SF Giants for recognition by Frost and Sullivan
It’s always a pleasure to see one our customers recognized for their career achievements. Bill Schlough, CIO of the San Francisco Giants, was recognized by Frost and Sullivan at the 2014 CIO ConNEXTions Conference held last week. Bill highlighted the Giants’ use of the ShoreTel IP phone system – for what he calls his “ultimate goal of ensuring the best possible experience for our fans at AT&T Park.” The Giants have earned a reputation as true pioneers in the sports industry by leveraging the latest communication innovations, such as enabling the digital experience in the ballpark by implementing one of the largest WIFI hot spots in a public venue. Fans get the latest real-time game statistics and more on their mobile devices. Combine that with the latest ticketing technologies, high definition screens throughout the park, and more makes going to AT&T Park a memorable experience every time, win or lose.
Bill Schlough has led the strategic evolution of the San Francisco Giants technologies for many years, having incorporated ShoreTel’s solutions for their AT&T Park and Arizona training facility sites four years ago – all managed as a single enterprise-wide integrated business communications solution. They further invested in making the best possible experience for their fans by integrating ShoreTel into their Salesforce CRM system, ensuring season tickets holders get the best possible customer service with personalized call handling by their service representatives. They significantly cut their communications expenses by switching to ShoreTel, while enabling many new services to help empower their onsite employees to be effective.
We’re flattered to have recently earned Frost and Sullivan’s Company of the Year Award in 2013, influenced by the impact we are making with our customers. It’s always a pleasure to earn the business of world class organizations like the San Francisco Giants, and see our associates recognized for their outstanding achievements. Before, during or after a Giants game, we can’t thank Bill Schlough and his team enough for helping us make the customer experience at the ball park the best experience it can be. We look forward to another great season, and hope we will have the opportunity to celebrate a third World Series victory in the past five years. Home run!