Fierce Enterprise Communications: M5 debuts its Callfinity Contact Center
Unified communications and hosted, managed VoIP provider M5 Networks rolled out the latest iteration of its M5 Callfinity Contact Center, combining work from both the existing platform and its April acquisition of Rochester, New York-based Callfinity.
The company said the new version provides digital call-center functionality for its business clients and eliminates the need for an on-premise solution.
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M5 said the platform allows its clients to quickly respond to inbound calls from customers, use real-time monitoring to ensure staffing matches call volumes and seamlessly handle unexpected spikes in phone activity.
Read more at Fierce Enterprise Communications.