[INFOGRAPHIC] 7 Contact Center Personality Types & How to Help Them Thrive
When it comes down to it, customer service is all about people… not only those who your business serves, but those who deliver the service as well. And while it’s important to understand your customer, it’s equally important to understand your staff and what motivates them. Because once you know that, you can then determine specific strategies to meet their needs and help them grow.
The infographic below takes a light-hearted approach to understanding the 7 personality types one often runs across in contact center settings. Take a look and see if you can spot someone you might know.