M5 Networks Adds Client Matter Codes to Voice as a Service Offering
Legal, Accounting, and Other Professional Services Firms Benefit from Increased Accuracy and Insight into Billing Records
New York – M5 Networks, the market leader in delivering phone system functionality as a service, today announced the addition of Client Matter Codes to its Voice as a Service (VaaS) offering. Aimed at M5’s more than 200 professional services organizations including law firms, accountants, and consultants, Client Matter Codes allow companies to increase revenue through more precise billing. In keeping with M5’s commitment to Voice as a Service, Client Matter Codes come standard on every M5 handset and work directly and seamlessly on the user’s phone screen.
Consolidating and tracking call data is a daunting but necessary task for many companies. M5’s Client Matter Codes capabilities ease this process by providing a hassle-free method of tracking and assigning all billable call minutes. The guess work and inaccuracy of paper-based call tracking is replaced with verifiable electronic documentation of time spent on client calls. Because Client Matter Codes are entered directly on the phone, they can also be used to control outbound calls and track the call activity of staff.
Users can conveniently manage their Client Matter Codes and assign codes to each billable account through M5 Service Portal, an intuitive online interface. Call detail reports are calculated to match dialed numbers with call duration and client label information. Reports can be retrieved on-demand from the Service Portal or auto-generated daily by M5 and emailed to a user’s inbox.
“Our customers spoke, and M5 listened: there was a need, particularly in the legal vertical, for a user-friendly, integrated method of tracking client billing,” said Dan Hoffman, president and chief executive officer for M5 Networks. “Client Matter Codes eliminate any administrative hassles and unlock important information that helps our professional services clients run their businesses.”
About M5 Networks
M5 Networks is the pioneer of "Voice as a Service," providing a rapidly growing base of mid-sized businesses with phone system capabilities as an on-demand, managed service over an IP network optimized for voice. Voice as a Service (VaaS) goes beyond hosted VoIP solutions to get at the “good stuff,” i.e. a measurable business impact.
M5 Networks was named to the 2006 Inc. 500 (#272) and the 2007 Deloitte’s Technology Fast 50. M5 was recognized by CRN as one of the top 15 Key VoIP Players in 2007. Internet Telephony magazine named M5 Networks an Excellence Award Winner of 2007 for their Call Center solution and awarded 2007 Product of the Year recognition to M5’s Sales Engine. M5 has also been included on the Pulver 100 list for six consecutive years. To learn more about M5, please visit http://www.shoretelsky.com.