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A Complete Hosted Voice solution

Make sure you get the most complete phone system for your business

  • Call Coverage

    Conditional Call Forwarding

    When a line is in use, this feature forwards incoming calls to an alternate internal or external number.

    Permanent Call Forwarding

    All incoming calls to a specified number or extension (called a virtual extension) are permanently forwarded to another destination (e.g., a mobile phone or fax machine)

    Call Screening

    Users can treat calls differently depending on the caller ID. For example, specific incoming Caller-IDs can always be forwarded to a cellphone, whereas others can always be sent to voicemail or disconnected

    Direct Inbound Dial Phone Number Assignment

    Every phone or user is assigned a Direct Inbound Dial (DID) phone number, allowing calls to be routed to the intended recipient without passing through the main number or an auto-attendant (AA)

    Do Not Disturb

    A user can temporarily prevent incoming calls from ringing their extension, and route them automatically to voicemail or another pre-programmed destination

    Extension Assignment

    Every phone or user is assigned an extension, typically the last four digits of that user or phone’s Direct Inward Dial (DID) number. Extensions can be used for internal calling, transferring, or in conjunction with dial-by-extension functionality in the auto-attendant (AA)

    Find Me/Follow Me

    A user can create lists of numbers that he would like to be ‘found at’ (such as a cell phone) before sending an inbound call to voicemail. Find Me lists are more sophisticated than Call Forwarding; e.g. a user can configure it to first ring his office phone, then after a number of unanswered rings, to ring his cellphone, then his home phone

    On-Phone Presence Monitoring

    Users can view the on or off phone status of other users’ lines by associating line buttons with those lines

    Shared line Appearances

    Allows a set of extensions or Direct Inward Dial (DID) numbers to appear on a group of phones in addition to each phone’s primary number

    Time Dependent Call Treatment

    ShoreTel can configure auto-attendant (AA) functionality that enables different call treatment depending on the day of the week or time of day. Once set-up, users can enable or disable this functionality

    Call Park

    A user pauses a current conversation, and he or another user, can retrieve the call from any phone using a graphical Park service menu

    Directed Call Pickup

    Enables a user to pick up incoming calls ringing on a phone from another phone by pressing a soft key and dialing the ringing phone’s extension

    Ring (Hunt) Groups

    Allows calls to a single number to ring on multiple phones simultaneously or in series

  • Conferencing

    Ad Hoc Conferencing

    A user can set up a conference call with up to five additional parties without conference bridge port reservations.

    On-Screen Moderator Conference Controls

    A user can manage conference participants from a conference service menu on the phone

  • Phonebooks, Directories, Call Logs

    Company Phonebook

    A dial-able list of company extensions configurable by a client administrator or ShoreTel and accessible from the phone 

    Employee Directory

    A dial-able list of users and extensions of your enterprise’s ShoreTel Phone System accessed from the phone

    On Phone Call Logs

    Display the date and time of missed, received, and placed calls for a particular user

  • Calling Features

    Call Blocking

    Calls can be selectively blocked to any Australian number / exchange per client request

    Forced Conferencing Barge

    Allows a user (the barge initiator) to barge another user’s (the barge target) phone by forcing a conference call into an existing conversation

    Monitoring Barge

    Allows an authorized user (the barge initiator) to listen in on an active call of another use (the barge target)

    Call hold beep timer interval

    Administrators can customize the Call Hold beep (‘chirp’) timer interval for individual lines

    Caller ID

    View callers’ phone numbers (if available) on incoming calls

    Caller ID with Name

    A service that displays the caller’s name on the calling party’s digital readout. This is similar to Caller ID except that the calling party’s name is displayed along with the calling number or instead of the calling number

    Classes of Service

    Allows restriction of outbound calls, either entirely, or by calling areas (local, toll, domestic, international) on a per-user basis

    Hold

    A user may pause the current conversation, and retrieve the call from the same phone

    Intercom Groups

    ShoreTel Hosted Voice can set up intercom groups that enable a user to communicate hands-free with multiple users via their speakerphones

    Intercom One-to-One

    Two users can communicate hands-free via speakerphone

    Internal Caller Name Display

    This option allows the internal caller’s name, in addition to his or her extension, to be displayed on the recipient’s phone

    Phone Alerts

    Some phone system events, such as missed calls and new voice messages, are brought to a user’s attention by on-screen alerts. These brief messages appear near the top of the ShoreTel IP phone display

    Redial

    A user can call the previous internal or external phone number dialed without re-entering the number

    Remote Phone Use

    Remote and traveling users can use a ShoreTel Hosted Voice phone from any location with a cable/DSL broadband connection, such as a home office

    Speed Dial

    A user can program internal or external numbers as two-digit speed dials accessed using a feature code

    Transfer-Announced

    A user can send a current call to another extension or phone number after conferring with the recipient. This puts on hold the primary call, opens up another call with the party intended to receive the primary call, and allows the user to speak with the recipient before actually connecting the transferred call. This is also called a warm transfer, consultation transfer, and supervised transfer

    Transfer-Unannounced

    A user can send a current call on his phone to another extension or phone number without first speaking to the recipient. This transfers a call without notifying or waiting for a response from the person at the destination number. This is also called cold transfer, blind transfer, immediate transfer, and unsupervised transfer

    Client Matter Codes (Billing Codes)

    End-users have the ability to optionally press a soft key, and then enter an accounting / billing code to tag inbound calls while the call is in progress

    Door Phone Entry Buzzer Integration

    Integrates with an analog door phone to allow a user to have a two-way call with a visitor, and then unlock the door from the user’s ShoreTel Hosted Voice phone

    Paging System Integration

    The ShoreTel Hosted Voice solution integrates with most third-party office paging system

    Personal Phonebook

    A dial-able list of personal contacts, configurable by each user from a ShoreTel Hosted Voice phone

    Phone Assistant

    Software used in conjunction with a ShoreTel Hosted Voice phone that allows individuals (such as receptionists, executive assistants, or power users) to monitor–on their computer–multiple lines in an office and handle multiple calls with greater ease

  • Voicemail & Messaging

    General Voice Mailbox

    An Auto Attendant option that allows callers to leave a message in a general voicemail box that is not associated with a user’s extension. This voicemail box is normally accessible by the receptionist and greets callers with information specific to your company

    Auto Attendant Voicemail Access

    Users navigate voice menus to retrieve, deposit, and otherwise handle voicemail messages via IVR. A user can access voicemail from their own phone with one-touch, or remotely from any touchtone phone. 

    Message Envelope Information

    Incoming voicemail messages are automatically labeled with date, time, duration, and Caller ID

    Message Waiting Indicator

    User are given visual notification of voicemails through on-screen alerts and the handset (such as a red light)

    Multiple Voice Mailbox Access

    A single user can access multiple voice mailboxes through their phone

    On-Screen Voicemail

    Users can navigate the phone screen to retrieve and otherwise handle voicemail messages

    Reply By Calling

    A user can reply to a voicemail message from the voicemail system by calling back the Caller ID, when available

    Voicemail Broadcast/Distribution to all users

    A user can forward a voicemail to the entire user base

    Voicemail Keep On Phone Control

    Users can choose to keep emailed voicemail messages saved on their ShoreTel Hosted Voice phone, or have them deleted once forwarded to an email

    Voicemail Messaging

    Messaging integrated with your ShoreTel Hosted Voice Phone System

    Voicemail to Email Group Notification

    Multiple email addresses can receive notification of voicemail receipt

    Voicemail to Email WAV file forwarding

    Sends a notification with the WAV sound file attached to any email address

  • Telecom Administration & Portability

    Directory Assistance Listing

    ShoreTel Hosted Voice ensures that your company’s directory assistance listing (411) is accurate. Your main listing is included with your service; supplemental directory assistance listings may incur an additional charge

    800 Numbers / Toll Free Numbers

    Toll free numbers let customers call you free of charge to them to make sure you always can be reached. Vanity toll free numbers let you brand your phone number

    Enhanced 911 Service

    ShoreTel Hosted Voice sends location information to your geographically local Public Safety Answering Point (PSAP) when a 911 call is made from an on-network ShoreTel Hosted Voice phone.  ShoreTel is in compliance with IPND guidelines

    Alternate Outbound Dial Digit

    An additional digit is allowed to make an outbound call due to requirements form the customer to send certain digits (e.g. to send blocked call ID).

    Customer Logos

    Customers can upload a logo (or multiple logos) to appear on supported

    Hardware Reassignment

    Users can log in and out of phones, allowing for time-sharing of phones or moving one’s presence from one phone (e.g. home phone) to another phone (e.g. office phone) and back

    Nationwide Telephone Number Availability

    ShoreTel works with our partner carriers to secure telephone numbers across Australia

    Outbound Caller ID

    Outbound caller ID can be configured by ShoreTel to announce individual Direct Inward Dial (DID) numbers or the company’s main number, or it can be blocked entirely

    Outbound Caller ID Blocking

    ShoreTel can restrict, by location, your company’s outbound caller ID information from being announced

    Password Administration

    An administrator can manage phone and voicemail passwords online

    Privacy Settings

    ShoreTel Hosted Voice can configure whether customer phone line can be accessed by Pick Up, Barge, and other features that increase group functionality but reduce privacy