When an off-the-shelf solution doesn’t quite fit the bill, ShoreTel gives you the flexibility to go further with custom communications solutions to support your preferred processes and go-to-market ideas.
ShoreTel Summit lets you build custom apps with voice and SMS APIs and dynamic developer tools so that your business can interact with customers, your way. Summit’s rich development library and APIs make it possible for you or the Summit Solution Partner of your choice to quickly and cost-effectively build a variety of voice and SMS apps, such as automated appointment reminders, customer feedback surveys, IVRs to help customers access account information or make payments, and more.
Plus, as a true Communications Platform as a Service (CPaaS) solution, ShoreTel takes care of the infrastructure that supports your apps so that they scale automatically and have built in support for compliance standards like PCI and HIPAA.
Finding purpose-built software that integrates with your ShoreTel Connect unified communications solution is also easy with the TechConnect marketplace. Our TechConnect Program includes solutions from more than 100 Technology Partners who have used our library of open APIs and Software Developer Kits to extend ShoreTel Connect with apps and add-on features.
Whichever path you choose, ShoreTel empowers you with communications solutions that can further differentiate your business from the competition – turning the technology of your dreams into one of reality.
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