Integrating third-party applications like your CRM, ERP or HR software with your VoIP phone system can help you take productivity and the customer experience to the next level.
By integrating your business phone system and unified communications with key business applications, you can put critical data at your employees’ fingertips with minimal effort, increasing overall productivity and user adoption of important business processes. That holistic work environment also makes it easier for sales and contact center teams to quickly respond to customer needs and deliver a more personalized customer experience.
ShoreTel’s suite of pre-built advanced applications let you easily integrate your ShoreTel Connect unified communications solution with applications like Salesforce, NetSuite, Zendesk and more. ShoreTel’s TechConnect program also provides a marketplace of third-party options for specific application integration that can take your customer experiences to the next level.
Looking for a more customized app integration? The ShoreTel Summit platform provides voice and SMS APIs that allow teams to integrate and extend your existing backend systems with custom built IVRs or voice applications to support unique business process needs.
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